Shipping Policy

Last Updated: September 11, 2026

At Timber Crest, we aim to prepare and ship orders as efficiently as reasonably possible.

1. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, weekends, holidays, and the type of product purchased.

An estimated processing or delivery timeframe displayed at checkout is not necessarily a guaranteed delivery date.

2. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us at online@varenella.shop as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.

3. Shipping Delays

Delivery times may be affected by circumstances outside our reasonable control, including:

• Severe weather;
• Carrier delays;
• Natural disasters;
• Holidays;
• Transportation interruptions;
• Incorrect or incomplete addresses;
• Customs or governmental delays; and
• Other unforeseen events.

A shipping delay does not automatically constitute a failure to deliver.

4. Tracking

When tracking information is available, it may be provided to the email address associated with the order.

Tracking information is supplied by the applicable carrier and may take some time to update after a package leaves our facility.

5. Damaged Packages

If a package arrives visibly damaged, please take photographs of the package and product and contact us at:

online@varenella.shop

Please keep the original packaging until the matter has been resolved.

6. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or other persons who may have accepted the package.

You may also contact the carrier directly.

If the package remains missing, contact us so we can review the situation and determine whether additional assistance is available.

7. International Orders

If international shipping is offered, the customer may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Such charges are generally not included in the product price unless expressly stated at checkout.

8. Large or Fragile Products

Mirrors and other fragile or oversized décor may require special handling or shipping arrangements.

Additional shipping restrictions, packaging requirements, or delivery limitations may apply to certain products.

Any applicable information will be communicated during the ordering process when reasonably possible.

9. Contact

For shipping questions, please contact:

Timber Crest LLC

Email: online@varenella.shop

Warehouse Address:

1055 N Newport Rd
Colorado Springs, CO 80916
United States