Return & Refund Policy

Last Updated: September 11, 2026

Thank you for shopping with Timber Crest.

We want you to feel confident when purchasing home décor, mirrors, candles, candle holders, and other products from our online store. If something does not work out, we will do our best to make the return process straightforward and reasonable.

1. Return Eligibility

We accept eligible returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

• Be unused and in its original condition;
• Be free from stains, odors, scratches, burns, wax residue, or other signs of use;
• Include the original packaging and accessories when reasonably possible; and
• Be returned with reasonable care to prevent damage during transportation.

Because mirrors and other decorative items can be fragile, customers are responsible for packaging returned products securely.

2. Items That Cannot Be Returned

Certain products may not be eligible for return, including:

• Candles or other consumable products that have been burned or used;
• Personalized, customized, or made-to-order products;
• Items damaged after delivery as a result of misuse, improper handling, or modification; and
• Gift cards or other non-returnable items identified on the applicable product page.

If you are unsure whether an item qualifies, please contact us before shipping it back.

3. Damaged or Incorrect Orders

Please inspect your order shortly after delivery.

If your order arrives damaged, defective, or contains the wrong item, contact us at online@varenella.shop as soon as reasonably possible.

Please include:

• Your order number;
• A description of the problem; and
• Clear photographs showing the product and, when applicable, the shipping box and packaging.

For products damaged during transit, retaining the original packaging may help us investigate the shipping claim.

After reviewing the information, we may offer a replacement, refund, store credit, or another appropriate resolution.

4. How to Request a Return

To request a return, email:

online@varenella.shop

Please include your order number and the reason for the requested return.

Do not send a product back to the warehouse address listed on this website unless we have provided return instructions. Returns sent without prior authorization may experience processing delays.

5. Return Shipping

Unless the product was defective, damaged when received, or incorrectly shipped, the customer is generally responsible for the cost of return shipping.

We recommend using a trackable shipping service for returned merchandise. Timber Crest is not responsible for returned packages that are lost or damaged while being shipped back to us.

6. Refunds

Once your returned item is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will normally be issued to the original payment method.

Depending on your payment provider, it may take additional business days for the refunded amount to appear on your statement.

Original shipping charges are generally non-refundable unless the return results from our error, a defective product, or another circumstance where a refund of shipping charges is appropriate.

7. Partial Refunds

In certain circumstances, only a partial refund may be available if an item is returned with missing components, damage, excessive wear, or other conditions that reduce its value.

8. Exchanges

If you would like to exchange an item, please contact us before returning it.

Depending on inventory availability, we may process an exchange or ask you to return the original item and place a new order.

9. Refused or Unclaimed Packages

If a package is refused, abandoned, or remains unclaimed because of circumstances within the customer's control, any refund may be reduced by applicable shipping, return, or handling costs.

10. Contact

For questions regarding returns or refunds, please contact:

Timber Crest LLC
Email: online@varenella.shop
Website: www.varenella.shop
Warehouse Address:
1055 N Newport Rd
Colorado Springs, CO 80916
United States